Privacy Policy

Quick Pin Limited is committed to protecting your privacy. This policy complies with the Hong Kong Personal Data (Privacy) Ordinance (PDPO, Cap. 486). Where applicable, we also respect the principles of the EU GDPR.

1. Data We Collect

We collect: email address (for order delivery), name (for payment processing), phone number (optional, for order verification), billing address (for payment verification), IP address and device information (for fraud prevention), cookies (for session management), and email open tracking (for delivery verification via tracking pixel).

2. How We Use Your Data

Processing and delivering your order, sending order confirmations and codes via email, fraud prevention and security, responding to support requests, complying with legal obligations (AML/KYC), verifying delivery of digital codes, and improving our services. We do NOT sell your data or send unsolicited marketing.

3. Data Sharing

We share data only with: our payment processor (name, email, billing address, card details for payment processing), our email service provider (email address and order details), and law enforcement (if required by law). We do NOT sell personal data.

4. Data Retention

Order and payment records: 7 years (Hong Kong tax and accounting requirements). Email addresses: until account deletion or 3 years of inactivity. Website logs: 12 months. Support correspondence: 3 years.

5. Security Measures

All data transmitted via HTTPS/TLS. PCI DSS compliant payment processing. AES-256-GCM encryption at rest. Access restricted to authorized personnel. 3D Secure required for all card transactions.

6. Your Rights (PDPO)

Under Hong Kong PDPO, you have the right to: access your personal data (Section 18), request correction of inaccurate data (Section 22), and opt out of marketing communications. Contact us to exercise these rights. We will respond within 40 days.

7. EEA Residents (GDPR)

EEA residents have additional rights: data portability, restriction of processing, right to object, right to erasure, and the right to lodge a complaint with your local data protection authority. We will respond within 30 days.

8. Cookies

We use essential cookies (session management), analytics cookies (anonymized usage statistics, 12 months), and preference cookies (language settings, 12 months). You can control cookies through your browser settings.

9. Contact

Quick Pin Limited · Hong Kong · Contact us via Telegram customer support.

Effective: April 1, 2026